GentleMovement

At GentleMovement, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds, including eligibility requirements, timeframes, and the refund process.

Please read this policy carefully before making a purchase. By purchasing any product or service from GentleMovement, you agree to the terms outlined in this Refund Policy.

1. Products and Services Covered

This Refund Policy applies to the following products and services offered by GentleMovement:

• Digital products (e-books, guides, tutorials)
• Online courses and workshops
• Premium membership subscriptions
• Virtual events and webinars
• Physical merchandise (when available)

2. Refund Eligibility

2.1 Digital Products

For one-time purchases of digital products (e-books, guides, tutorials):

• You may request a refund within 14 days of purchase if you are not satisfied with the product.
• To be eligible for a refund, you must provide a valid reason for your dissatisfaction.
• We reserve the right to determine if your reason qualifies for a refund on a case-by-case basis.

2.2 Online Courses and Workshops

For online courses and workshops:

• You may request a refund within 14 days of purchase or before completing 25% of the course content, whichever comes first.
• If you have completed more than 25% of the course content, you are no longer eligible for a refund.
• You must provide specific feedback about why the course did not meet your expectations.

2.3 Premium Membership Subscriptions

For premium membership subscriptions:

• Monthly subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months, but your subscription will remain active until the end of your current billing period.
• Annual subscriptions: You may request a prorated refund within 30 days of purchase. After 30 days, refunds are issued at our discretion and may be prorated based on the time remaining in your subscription.

2.4 Virtual Events and Webinars

For virtual events and webinars:

• You may request a full refund up to 7 days before the scheduled event date.
• For cancellations within 7 days of the event, we offer a 50% refund or the option to transfer your registration to a future event.
• No refunds are provided for missed events or no-shows.
• If we cancel or reschedule an event, you will be offered a full refund or the option to transfer to the rescheduled date or a different event.

2.5 Physical Merchandise

For physical merchandise (when available):

• You may return unopened, unused items in their original packaging within 30 days of delivery for a full refund of the purchase price (excluding shipping costs).
• If you receive damaged or defective items, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
• Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

3. Non-Refundable Items and Services

The following items and services are non-refundable:

• Custom or personalized orders
• Gift cards
• Downloadable digital products after they have been accessed or downloaded
• Services that have been fully performed or completed
• Limited-time offers or flash sales specifically marked as non-refundable

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support team at [email protected] or through our Contact Form.
2. Include the following information in your request:
   • Your full name and email address associated with the purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service purchased
   • Reason for requesting a refund
3. For physical products, you will receive return instructions after your refund request is approved.

4.2 Refund Processing Timeline

We aim to process all refund requests promptly:

• All refund requests are reviewed within 3-5 business days.
• If your refund is approved, it will be processed within 5-7 business days.
• Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card payments will be refunded to the original card.
• PayPal payments will be refunded to the original PayPal account.
• Bank transfers will be refunded to the original account.

If the original payment method is no longer available, we will work with you to find an alternative refund method.

5. Exceptions and Special Circumstances

5.1 Technical Issues

If you experience technical issues that significantly impair your ability to access or use our products or services, please contact our support team immediately. We will work to resolve the issue or provide appropriate compensation, which may include extending access, providing alternative materials, or issuing a full or partial refund.

5.2 Promotional Offers and Discounts

Products or services purchased with promotional offers, discounts, or coupon codes may be subject to modified refund terms. Any special refund conditions will be clearly stated at the time of purchase.

5.3 Force Majeure

In the event of circumstances beyond our control (such as natural disasters, power outages, or other force majeure events), we reserve the right to modify our refund policy as necessary. We will always strive to be fair and reasonable in such situations.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates. The "Last Updated" date at the top of this page indicates when this policy was last revised.

7. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.